CHANGES AND CANCELLATIONS BY YOU:
5.1 Cancellation under the Distance Selling Regulations
5.1.1 If you are a consumer and make a booking/purchase via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) (‘Distance Selling Regulations’) during the period set out in clause. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to purchase a service/ product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office
5.1.2 If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described clause
5.1.3 Your legal right to cancel a Contract starts from the date when a booking is made - which is when the Contract between us is formed. You have a period of 7 (seven) working days in which you may cancel the booking, starting from the day after the day when the booking is made. Working days means that Saturdays, Sundays or public holidays are not included in this period.
5.1.4 If your service/ product is due to start within 7 (seven) working days of when a booking is made, your legal right to cancel under the Distance Selling Regulations will not apply.
5.1.5 In relation to digital products, there are no refund available on this products. If you are not satisfied with the product and it does not meet your expectations then you can liaise with the Neale Bergman team [email@example.com].
5.2 Other rights of Cancellation.
5.2.1 We understand that occasionally, due to unforeseen circumstances, applicants may need to alter or cancel their arrangements. In these cases every effort will be made to accommodate the change, although please be aware that it may not always be possible. There may also be a delay in enrolling you onto an alternative product/ service . To request an alteration or to cancel your booking you must send a letter of cancellation, together with an alternative booking (where applicable) to our Head Office no later than 28 days before the start of the original service/ product.
5.3 Any alterations and/or cancellations are at our discretion and are subject to an administration fee, as outlined below.
5.4 Provided your request is received by us within the time frame specified above then:
5.4.1 where you wish to transfer to an alternative service/ product and we are willing accommodate your request then any fees paid, including the deposit, will be transferred to the alternative service/ product; or
5.4.2 where you wish to cancel your service/ product but do not wish to enrol on an alternative, where approved, we will refund you the balance of the fees paid, less the deposit.
5.5 For attendance courses no refund will be given for changes or cancellations made with less than 28 days’ notice of the start of the service/product, and under no circumstances will the deposit be refunded.
5.6 In cases where a refund of fees is due, this will be returned to you (at our election) either by cheque or a direct refund on to the credit/debit card used as the original method of payment. Any administration fee will be deducted from the amount refunded. We will aim to make this payment within 30 days of you notifying us of the cancellation.
5.7 We reserve the right to make additional charges on cancellation to cover costs incurred by us in respect of materials, Payment processes, and/or time. You will be notified of any charges that may be applicable on cancellation.
5.8 In the event of a physical workshop, session; if you fail to attend and fail to inform us that you will not be attending, you will have to re-book the service/product and pay the full fee once again. If you fail to attend and have outstanding payments you will still be required to pay in full, without receiving the product or service.